Turning Losses Into Operational Wins by

Connecting the Dots in Data 

Learn how to identify and cut chargebacks off at the source

Most chargeback teams react to disputes as they come. But what if you could stop them at the source?

In this session we will explore how merchants can use root cause analysis to reduce chargebacks across four core categories: fraud, consumer disputes, authorization issues, and processing errors.

Roenen Ben-Ami will address fraud indicators, consumer dispute patterns, and how the right evidence and processes can reduce invalid claims—especially in cases of friendly fraud.

Scott Stone will discuss how system misconfigurations, processing errors, and authorization failures create avoidable chargebacks, highlighting examples where fixing upstream issues reduced disputes.

This isn’t just about winning more cases, it’s about solving what’s causing them.

You’ll leave with a new lens on how to shift from reactive management to proactive prevention through data, collaboration, and education across teams.

Speakers:

• Scott Stone, Head of Payments, Optimized Payments
• Roenen Ben-Ami, Co-Founder and Chief Risk Officer, Justt