Net Promoter Score
The Net Promoter Score is the world’s leading metric for measuring customer satisfaction and loyalty. It goes beyond measuring how satisfied a customer is with a company; the Net Promoter Score system is designed to gauge their willingness to recommend a company to others.
How the NPS Score is Calculated
NICE Satmetrix 2019 Results
- “On a scale of 0 to 10, how likely are you to recommend our company/service to a friend or a colleague?”
- “What did you like best about your experience with Optimized Payments?”
NPS Feedback #3Testimonial
Very timely in responding and accommodating to numerous design build requests
NPS Feedback #1Testimonial
Their depth of knowledge and experience. The genuine partnership approach and attention to specifics of our circumstance.
NPS Feedback #2Testimonial
Anand and team took the time to understand our business and did a thorough analysis of our account to find cost savings and efficiencies.
NPS Feedback #4Testimonial
Knowledgeable payment industry experts that are able to understand big picture issues and present a clear approach to improvement
NPS Feedback #5Testimonial
Responsiveness of the Optimized Payments team. They were very thorough in their analysis and went the extra mile to ensure a successful engagement. They were also available to discuss issues even well after the engagement had concluded.
NPS Feedback #6Testimonial
The solutions that are provided are truly customized to the issues at hand. Optimized Payments provides specific solutions to unique set of problem, because they take the time to understand the issue and provide a solution that works.
NPS Feedback #8Testimonial
Extremely versed in all aspects of interchange and were able to explain key focus areas to reduce interchange fees.
NPS Feedback #7Testimonial
Joey and Anand were extremely responsive and did a great job making difficult concepts understandable.
NPS Feedback #9Testimonial
My favorite thing about OPC is that they analyze our data and try to find opportunities for additional savings. They take the time to walk through the data with us and they are very responsive to our needs.