Testimonials & Case Studies

NPS Feedback #8

Testimonial

Extremely versed in all aspects of interchange and were able to explain key focus areas to reduce interchange fees.

NPS Feedback #8

NPS Feedback #4

Testimonial

Knowledgeable payment industry experts that are able to understand big picture issues and present a clear approach to improvement

NPS Feedback #4

NPS Feedback #3

Testimonial

Very timely in responding and accommodating to numerous design build requests

NPS Feedback #3

NPS Feedback #1

Testimonial

Their depth of knowledge and experience. The genuine partnership approach and attention to specifics of our circumstance.

NPS Feedback #1

NPS Feedback #5

Testimonial

Responsiveness of the Optimized Payments team. They were very thorough in their analysis and went the extra mile to ensure a successful engagement. They were also available to discuss issues even well after the engagement had concluded.

NPS Feedback #5

NPS Feedback #6

Testimonial

The solutions that are provided are truly customized to the issues at hand. Optimized Payments provides specific solutions to unique set of problem, because they take the time to understand the issue and provide a solution that works.

NPS Feedback #6

NPS Feedback #2

Testimonial

Anand and team took the time to understand our business and did a thorough analysis of our account to find cost savings and efficiencies.

NPS Feedback #2

NPS Feedback #7

Testimonial

Joey and Anand were extremely responsive and did a great job making difficult concepts understandable.

NPS Feedback #7

NPS Feedback #9

Testimonial

My favorite thing about OPC is that they analyze our data and try to find opportunities for additional savings. They take the time to walk through the data with us and they are very responsive to our needs.

NPS Feedback #9

Providence St. Joseph Health

Testimonial

"Providence St Joseph Health, 3rd largest not for profit hospital and health care system in the U.S., needed a consulting firm with deep expertise in payments to help us consolidate and simplify our payments infrastructure across multiple regions and lines of business. After thorough due diligence, we selected Optimized Payments and we couldn’t be happier with our selection and subsequent results. The team at Optimized Payments took the time to really understand the nuances of healthcare and managed a merchant services RFP that delivered great results – consolidation, reporting simplification and millions in cost savings. Simply, Optimized Payments delivered a great return on our investment."

Providence St. Joseph Health
Bradley C. Hansen, Sr. Manager - Administration, Treasury

Ratner Companies

Testimonial

"We have been working with Optimized Payments for about 11 years. Payments are complex and costly, and when we need help with any aspect of payments like RFPs, analytics or reducing costs, we look to the experts at Optimized Payments. Our time is valuable and the ROI with Optimized makes sense. "

Ratner Companies
Timothy Lemieux, SVP & CIO

Kering Americas

Testimonial

"Kering Americas (parent of luxury brands like Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen and Brioni) was looking for a payments consulting firm to help it solve several payments challenges; including enhancing transaction security, consolidating U.S. and Canada operations, evaluating alternative payment methods and managing a merchant services RFP. After interviewing several firms, we selected Optimized Payments. The team at Optimized has been invaluable in helping us achieve our payments goals and save about $1.5 million in processing costs per year. We also have web-based payments analytics that allow us to provide easy to understand metrics and reporting to our luxury brands. I highly recommend Optimized Payments to any merchant looking to reduce costs, implement analytics and/or update their payments strategy."

Kering Americas
Dan Byrnes, Director Financial Operations

U-Haul

Testimonial

"We have found a great new partner with Optimized Payments. Over the years we have noticed that our interchange costs have been steadily increasing, to the point of concern. Initially, we attempted to combat this problem internally, however we soon realized we needed precise information that was custom tailored to our method of processing. Optimized Payments provided the very specific, integral information in a timely manner. Within months, we began to realize a very significant amount in interchange and card brand fee savings. What started as a one-time project has now transformed into an ongoing partnership for consulting and analytics as it relates to U-Haul payment space. I would highly recommend Joey Dembek and the team at Optimized Payments to any other large organization, seeking to reduce and streamline the payment processing."

U-Haul
Robert Krawczyk, Director of Payment Operations

Staples

Testimonial

"We had a mandate to update our payments strategy and reduce costs. Given the lack of resources, we turned to the experts at Optimized Payments to help run a merchant services RFP and provide payments analytics to identify cost savings opportunities. The RFP helped us enhance our security solutions and understand the latest offerings in the marketplace. The analytics continue to help us stay on top of key metrics, identify savings opportunities and report savings wins to our management. Optimized Payments is a valuable partner and extension of our team."

Staples
Jeanne Keane, CTP, Director, Assistant Treasurer