Testimonials & Case Studies

Kering Americas

Testimonial

"Kering Americas (parent of luxury brands like Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen and Brioni) was looking for a payments consulting firm to help it solve several payments challenges; including enhancing transaction security, consolidating U.S. and Canada operations, evaluating alternative payment methods and managing a merchant services RFP. After interviewing several firms, we selected Optimized Payments. The team at Optimized has been invaluable in helping us achieve our payments goals and save about $1.5 million in processing costs per year. We also have web-based payments analytics that allow us to provide easy to understand metrics and reporting to our luxury brands. I highly recommend Optimized Payments to any merchant looking to reduce costs, implement analytics and/or update their payments strategy."

Kering Americas
Dan Byrnes, Director Financial Operations

U-Haul

Testimonial

"We have found a great new partner with Optimized Payments. Over the years we have noticed that our interchange costs have been steadily increasing, to the point of concern. Initially, we attempted to combat this problem internally, however we soon realized we needed precise information that was custom tailored to our method of processing. Optimized Payments provided the very specific, integral information in a timely manner. Within months, we began to realize a very significant amount in interchange and card brand fee savings. What started as a one-time project has now transformed into an ongoing partnership for consulting and analytics as it relates to U-Haul payment space. I would highly recommend Joey Dembek and the team at Optimized Payments to any other large organization, seeking to reduce and streamline the payment processing."

U-Haul
Robert Krawczyk, Director of Payment Operations

Staples

Testimonial

"We had a mandate to update our payments strategy and reduce costs. Given the lack of resources, we turned to the experts at Optimized Payments to help run a merchant services RFP and provide payments analytics to identify cost savings opportunities. The RFP helped us enhance our security solutions and understand the latest offerings in the marketplace. The analytics continue to help us stay on top of key metrics, identify savings opportunities and report savings wins to our management. Optimized Payments is a valuable partner and extension of our team."

Staples
Jeanne Keane, CTP, Director, Assistant Treasurer

Westgate Resorts

Testimonial

"As the largest privately-held vacation ownership company in the world, we take a significant amount of credit card payments for all of our business lines. When we were looking to reduce our card processing fees and streamline reporting and analytics, we turned to the experts Optimized Payments. They were instrumental in aggregating all payments data, including co-branded card data, and identifying savings opportunities. Now, we use Optimized Analytics to track key metrics, identify savings opportunities and track savings on the initiatives we have implemented. Given the quick ROI, Optimized Analytics was an easy choice."

Westgate Resorts
John Willman, Treasurer & VP of Mortgage Services

Fiserv

Testimonial

"The Biller Solutions arm of Fiserv is an innovative and savvy player in the electronic bill presentment and payment space. While at Fiserv, we identified the need for in-depth expertise on interchange and card network rules, and, as a result of such turned to the experts at Optimized Payments. Optimized Payments was amazing to work with and was able to identify savings opportunities far beyond what we could have imagined. The ROI on hiring these experts was immediate and the process quite simple."

Fiserv
Paul Harrison, Former COO

Mid-Sized Insurance Company

Case Study Saw $700K in Annual Savings

Engaging Optimized Payments services, this insurance company was able renegotiate its way to $700K in Annual Savings and centralize their payments data.

Mid-Sized Insurance Company
Saw $700K in Annual Savings, Mid-Sized Insurance Company

Chicago Parking Meters

Case Study Saving Over $1.7 million in Transaction Fees

From identifying high transaction fees to assisting with a new vendor, Optimized Payments was able to help CPM save over $1.7 MM in just the first year alone. Explore more in the full case study.

Chicago Parking Meters
Saving Over $1.7 million in Transaction Fees, Chicago Parking Meters

BPM Case Study

Case Study Managing Card Payment Costs

From benchmarking fees and improving interchange qualification, Optimized Payments was able to help BPM reduce card processing costs by 21%. Explore more in the full case study.

BPM Case Study
Managing Card Payment Costs

Tiffany and Company

Testimonial

"Our partners at Optimized Payments have greatly enhanced our ability to manage payments.  We have increased our ability to effectively manage cost of acceptance with greater insight into associated fees across all card brands.  They have directly impacted our daily settlement reconciliation process creating efficiencies in work processes.  With additional insight through the analytics provided by Optimized Payments, we have improved our ability to understand our customers that supports other strategic decisions that are tied directly toward organizational goals."

Tiffany and Company
Laura Woop, Senior Director

Burr Pilger Mayer

Testimonial

“Burr Pilger Mayer is in the business of providing accounting and consulting services, not being experts in credit card processing. Our card processing costs kept going up and we felt we had no way to control them. We turned to Optimized Payments and they helped us reduce card processing costs by 21%.”

Burr Pilger Mayer
Diana Borova, Chief Administrative Officer

Mid-Sized Insurance Company

Testimonial

“We’ve been very happy with the Optimized Payments team. They are incredibly easy to work with and always willing to add more to their solution to help us as our business evolves.”

Mid-Sized Insurance Company
, Lead Accountant

Chicago Parking Meters

Testimonial

"OPC’s guidance has provided immense value to me and my team over the past eight years. They have helped boost our bottom line, navigate vendor selection, and even taught me a thing or two about the payments industry. I feel like an expert!"

Chicago Parking Meters
Jean Chidley, Chief Financial Officer

AutoNation

Testimonial

“I have no regrets whatsoever over the last ten years we’ve worked with Optimized Payments. They provide in-depth knowledge about one of our largest cost items and enable me to focus on things other than number crunching or quantifying anything related to payment processing. That’s a huge relief. The whole team is simply fantastic and so customer focused.”

AutoNation
Greg Moore, Director of Treasury Operations

AutoNation

Case Study Taking Charge of Chargebacks & Upgrading Downgrades

From streamlining chargebacks to effectively reducing downgrades, Optimized Payments has provided AutoNation with over $1 million in savings. Explore more in the full case study.

AutoNation
Taking Charge of Chargebacks & Upgrading Downgrades, AutoNation
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