FlexPay is the leading failed payment recovery platform for enterprise subscription and recurring revenue businesses, solving the problem of false declines. These failed payments don’t only disrupt transactions – they damage the customer experience, create friction in the payment process, and cause up to 48% of customer churn.
By seamlessly integrating with CRM and payment gateways, FlexPay strengthens the modern payments tech stack to maximize approval rates and recover failed transactions before they lead to lost revenue.
FlexPay’s innovative platform uses multiple technologies—including AI and Machine Learning—to achieve the highest failed payment recovery rate. The end result is reduced involuntary churn, longer customer retention post-recovery, a positive customer experience, and higher revenue. On average, clients using FlexPay see a 47% increase in recovery rates.
Our solution has two complementary components: Invisible Recovery™ and Engaged Recovery™.
Invisible Recovery works directly with the payments system to recover most failed payments quickly without the customer ever knowing their payment was declined. There is no interruption in product or service delivery, and the customer relationship continues as normal.
Engaged Recovery deploys branded outreach communications when customer action is needed, such as when a card has expired or been lost or stolen. These messages leverage behavioral science principles to encourage customers to promptly resolve the issue and keep their subscription active.
Multiple integration options—including API and compatibility with 40+ CRMs—ensure fast implementation, uninterrupted billing, and immediate improvements over existing recovery methods.
FlexPay is committed to data security and privacy. We are PCI DSS 4.0.1 compliant, adhering to enhanced security standards that protect client data against evolving threats. By following industry-leading best practices, we provide the highest level of data protection, giving our customers peace of mind that their information is secure.
